Online Order Info (shipping, bulk discounts and T’s & C’s)

Shipping

New Zealand

Shipping is $5.99 New Zealand wide and are free for orders over $75 (excluding the Chatham Islands, Great Barrier Island and Waiheke Island – extra costs are required). ROAR also maintains the right to charge extra shipping fees at their discretion but will not do so without contacting the customer prior to adding any extra fees.

In order to receive free shipping on qualifying orders the “free shipping” option must be selected in the shopping cart, otherwise the paid option will be selected by default. Unfortunately this is just how our website works. If you do forget to do this then please contact us and we will look to see if you qualify for a shipping refund which will be done so at ROAR’s sole discretion.

PO box addresses cannot be accepted unfortunately. In most cases rural delivery addresses will not incur extra fees and as above ROAR will contact the customer prior to charging any extra fees that may apply. For Islands off mainland New Zealand the following extra fees apply on top of either the New Zealand wide rate or free shipping rate if this applies to the individual order.

Chatham Islands – please contact us for a quote

Great Barrier Island – please contact us for a quote

Waiheke Island – $24.99 or free shipping on orders over $100.

Orders are sent out on the next available courier. Generally speaking orders received in the morning will be sent out the same day for next day delivery to Auckland metro areas, overnight delivery to the North Island and 2 day delivery to the South Island. But for varying reasons orders generally will arrive within 5 business working days.

This excludes rural areas which can take an additional 3-5 days depending on your local rural delivery cycle run.

Australia

Shipping to Australia is $24.99 NZD Australia-wide. Expect orders to take approximately 10 days to arrive, but can arrive within 3 days all going well (add more if you are not in a metro area or are not on situated not the Eastern seaboard).

If you are only purchasing a small amount please feel free to contact us to see if we can give you a better quote on shipping if you wish.

Bulk Discounts

On our web store roarfood.co.nz we offer 10% discounts for purchasing of outer quantities. If you click through to any product page it will clearly state whether an outer discount applies to that product and each product may have a different outer size (that may change at our discretion).

This outer discount may not apply in all cases where the product in question is on special or if you are using a coupon code. However, there will be some cases where the outer discount will apply on top of product specials and coupon discounts and will be decided upon on an individual basis at ROAR’s sole discretion.

T’s & C’s

If for whatever reason you are unhappy with your order or product we will be happy to give you a replacement (or equivalent value replacement) and if the reason you are unhappy with your order or product do not meet the criteria under the Consumer Guarantees Act 1993 then we will also happily cover the shipping costs involved in dealing with the issue.

If your reason of dissatisfaction falls outside of the scope of the Consumer Guarantees Act 1993 then we will likely not refund you the shipping portion of your order but we will likely cover the shipping costs in making good on your order – but we do hold the right to charge any extra shipping cost at our own discretion.