ROAR Privacy Policy

Who ‘we’ are

ROAR is a registered trademark of Nom Nom Nosh Limited. So when we refer to ‘we’ or ‘our’ or ‘us’ or ‘ROAR’, that means Nom Nom Nosh Limited, and all its wholly owned subsidiaries.

We are a New Zealand owned company. And our contact details are available on our Contact us page. Our website address is: https://roarfood.co.nz and may be referred to as this ‘site’ or ‘website’ or ‘domain’ in this document.

Applicability of this Privacy Policy

This Privacy Policy applies to this website domain and not to any other information we collect through other methods or services outside of this site.

What we collect and store

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

See our cookie policy for more information on how our website uses cookies.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 7 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

What we share with others

We do not sell or disclose any personal information we collect about you unless otherwise disclose to you or have described in this privacy policy.

In some cases data related to you may be shared with third parties in the use of marketing, reporting or if required by law to share with relevant agencies. But unless required by law, all data used is anonymised.

Payments

PayPal

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy for more details.

Stripe

We also accept payments through Stripe. When processing payments, some of your data will be passed to Stripe, including information required to process or support the payment, such as the purchase total and billing information.

Please see the Stripe Privacy Policy for more details.

Direct bank Transfer

We also accept payments through direct bank transfer. When processing payments, some of your data will be passed to our bank ASB, including information required to process or support the payment, such as the purchase total and billing information.

Please see the ASB Bank Privacy Policy for more details.

Personal data, collection of information and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Contact forms on this website will collect the information that you input. In some cases this information may be shared with a 3rd party if, for example, you are logged in as a WordPress.com user then this info would be sent to WordPress.com. You can read their privacy policy here.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

We may use 3rd party analytics service on this site. Ananlytics services uses cookies to analyse how users navigate and interact with our site. The information gathered by these cookies will be transmitted to the analytics service. Please read the privacy policy of Automattic and Google Analytics for more detailed info.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Security

We take security very seriously, which is why this website is served to you using encrypted data (SSL certificate). Our payment gateways of PayPal, Stripe and direct bank transfer are also considered ‘world class’ in terms of security.

However, due to the open nature of the internet we cannot guarantee that information on the Site is absolutely secure.

Additional information

Third party apps that may have access to certain data

Automattic

Please read the privacy policy of Automattic. This is a company we use that owns a range of 3rd party apps including the online store, analytics, comments and contact forms.

Shipping

We use a 3rd party shipping service, for example, a courier company and their online services to send out orders. Therefore, for online orders information that relates to your order including: name, address, contact details and items shipped, will be sent.

For more info please check out their privacy policy.

Changes to this Privacy Policy

We reserve the right to revise, update, change or add to this Privacy Policy. So we recommend that you check this page regularly for any updates. We will update the date that the latest change was made so you can see when the latest version was last issued.

Privacy Policy effective date: June 2018